All pieces must be returned within the 14-day window, unworn, unaltered, and in their original packaging.

Proof of purchase is required.

Items that do not meet these standards will be returned to you.

These Terms of Service (“Terms”) govern your access to and use of the Zutra website and related services (the “Services”). By visiting our website or purchasing from our store, you agree to these Terms. If you do not agree, please do not use our Services.

Zutra operates this website and online store. Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services online.

Use of Our Website

By using our website, you confirm that you are at least the age of majority in your country or that you have permission from a legal guardian to use the site.

You agree not to use the website or our products for any unlawful purpose or in violation of any applicable laws or regulations. You must not transmit viruses, malicious code, or attempt to interfere with the security or functionality of the website.

We reserve the right to restrict or terminate access to the website if these Terms are violated.

Products, Pricing, and Availability

We aim to ensure that product descriptions, images, and pricing on our website are accurate. However, we cannot guarantee that all information is always complete, current, or error-free.

Products may occasionally be available only in limited quantities and may be discontinued at any time. We reserve the right to modify product descriptions, pricing, or availability without notice.

Colors displayed on your screen may vary slightly depending on your device or display settings.

Orders and Billing Information

By placing an order through our website, you agree to provide accurate and complete purchase and account information.

We reserve the right to refuse, limit, or cancel any order at our discretion. This may occur if products become unavailable, payment cannot be verified, or fraudulent or unauthorized activity is suspected.

If we cancel an order after payment has been processed, the amount paid will be refunded to the original payment method.

Payments

All payments are processed securely through Shopify and approved third-party payment providers. Zutra does not store full payment card details on its servers.

Prices for products may change at any time without prior notice.

Shipping and Returns

Delivery times are estimates only and may vary depending on location and shipping carrier.

Zutra is not responsible for delays caused by customs processing, courier services, or incorrect delivery details provided by customers.

Returns and refunds are governed by our Refund Policy, which should be reviewed before making a purchase.

Third-Party Services and Links

Our website may contain links to third-party websites or tools that are not operated by Zutra. We are not responsible for the content, policies, or practices of these third-party services. Use of such services is at your own risk.

User Content and Submissions

If you send us comments, feedback, suggestions, or other materials, you agree that we may use, edit, publish, or distribute such content without restriction or compensation.

You are responsible for ensuring that any content you submit does not violate the rights of others or contain unlawful or harmful material.

Accuracy of Website Information

Occasionally there may be typographical errors, inaccuracies, or omissions on our website relating to product descriptions, pricing, promotions, shipping information, or availability.

We reserve the right to correct any such errors and to update or change information or cancel orders if necessary.

Intellectual Property

All content on the Zutra website, including logos, images, graphics, text, product designs, and branding, is the property of Zutra or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or use any website content without prior written permission from Zutra.

Disclaimer of Warranties

Our website and Services are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, or error-free.

To the fullest extent permitted by law, Zutra disclaims all warranties relating to the use of the website or the products offered through it.

Limitation of Liability

To the maximum extent permitted by law, Zutra shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, Services, or products purchased through the website.

Indemnification

You agree to indemnify and hold harmless Zutra and its employees, partners, and service providers from any claims or damages arising from your violation of these Terms or misuse of the Services.

Governing Law

These Terms of Service and any related agreements shall be governed by and interpreted in accordance with the laws of the United Kingdom.

Changes to These Terms

We may update these Terms of Service from time to time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of those changes.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: care@zutracollections.com