Zutra ("we", "our", or "us") operates this website and online store and provides related products, services, features, and content (collectively, the “Services”). Our store is hosted by Shopify, which enables us to offer our products and manage our online store.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, create an account, or otherwise interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

INFORMATION WE COLLECT

We may collect personal information that identifies you or can reasonably be linked to you.

Contact Information

• Name
• Email address
• Phone number
• Billing and shipping address

Payment Information

• Payment method and transaction details.

Payments are processed securely through third-party payment providers. We do not store full payment card details.

Account Information

• Username and password
• Account settings or saved preferences

Shopping Activity

• Items viewed or added to cart
• Purchases, returns, or exchanges
• Order history

Communications

• Messages or information you send when contacting us.

Technical Information

When you visit our website we may automatically collect information such as:

• IP address
• Browser and device information
• Website usage and interactions

HOW WE COLLECT INFORMATION

Information may be collected:

• Directly from you, for example when you place an order, create an account, or contact us.
• Automatically, through cookies, analytics tools, and similar technologies when you use our website.
• From service providers, such as payment processors, shipping companies, analytics providers, or marketing platforms.

HOW WE USE YOUR INFORMATION

We use personal information to:

• Process and deliver orders
• Manage customer accounts
• Provide customer support
• Improve our website and services
• Send order confirmations and updates
• Send marketing communications where permitted by law
• Detect fraud and maintain website security
• Comply with legal obligations

You may unsubscribe from marketing communications at any time.

SHARING YOUR INFORMATION

We may share personal information with trusted third parties when necessary to operate our Services, including:

• Shopify, which hosts our online store
• Payment processors
• Shipping and fulfillment providers
• Website hosting and analytics providers
• Marketing and advertising partners

We may also disclose information if required by law or in connection with a business transaction such as a merger or sale.

More information about Shopify’s privacy practices can be found at:

https://privacy.shopify.com

COOKIES

Our website uses cookies and similar technologies to keep the website functioning, remember preferences, analyze traffic, and improve the shopping experience. You can manage cookie preferences through your browser settings.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal information.

CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

DATA SECURITY AND RETENTION

We take reasonable measures to protect personal information. However, no system can guarantee complete security.

Personal information is retained only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

YOUR RIGHTS

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Receive a copy of your data
• Object to certain data processing
• Withdraw consent for marketing communications
• Opt out of targeted advertising

We may request identity verification before processing requests.

If you are located in the United Kingdom, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk

INTERNATIONAL TRANSFERS

Your information may be processed or stored outside your country of residence. Where required, appropriate safeguards such as Standard Contractual Clauses are used to protect personal data.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: care@zutracollections.com

Address:
Zutra
167–169 Great Portland Street
London
England
W1W 5PF
United Kingdom